takbet Privacy Policy

This Privacy Policy ("Policy") describes the practices of takbet ("we", "us", "our") regarding the collection, use, storage, disclosure, and protection of personal information provided by users ("you", "player", "visitor") when accessing or using the takbet platform at takbet.lat and all associated services.

By registering an account, making a deposit, placing a wager, or otherwise using the takbet platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you should not use the platform.

This Policy applies to all data processing activities undertaken by takbet in connection with the operation of its online gambling and casino platform, including data processed in relation to Bangladesh-based players accessing the service via mobile and desktop browsers.

This Policy should be read alongside the Terms & Conditions, which govern the overall use of the takbet platform. In the event of any conflict between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail in relation to the matters they specifically address.

takbet operates the platform at takbet.lat as the data controller responsible for your personal data. As an offshore platform, takbet processes player data in accordance with the principles set out in this Policy and applicable international data protection standards.

For all data-related inquiries, requests, or complaints, players may contact the takbet data team via the support channel listed in Section 15 of this Policy. We will acknowledge data-related requests within five business days and aim to resolve them within 30 calendar days.

takbet collects the following categories of personal data in connection with the operation of the platform:

Category	Examples	Purpose
Identity Data	Full legal name, date of birth, national ID or passport number	Account registration and age/identity verification
Contact Data	Mobile phone number, email address	Account communication, support, and security notifications
Financial Data	bKash/Nagad/Rocket/Upay account numbers, bank account details, transaction history	Processing deposits, withdrawals, and anti-fraud checks
Technical Data	IP address, device type, browser type and version, operating system, time zone	Platform security, fraud prevention, and service optimisation
Usage Data	Pages visited, games played, bet history, session duration, click patterns	Platform improvement, responsible gaming monitoring, and personalisation
Verification Documents	Photographs of government-issued ID, utility bills, or payment method screenshots	KYC (Know Your Customer) compliance and account verification
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer service quality, dispute resolution, and training

We do not intentionally collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, biometric data, or health information. If such data is incidentally disclosed within a support communication, it will not be processed for any purpose beyond resolving the specific matter at hand.

takbet collects personal data through the following channels:

• Direct Interaction: Data you provide when registering an account, completing verification, making a deposit or withdrawal, contacting support, or submitting a complaint.
• Automated Technologies: Technical and usage data collected automatically when you access the platform, including through cookies, server logs, and session tracking tools.
• Payment Processors: Transaction confirmation data received from payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card networks (Visa, Mastercard) when you initiate a financial transaction.
• Identity Verification Partners: Where takbet uses third-party KYC service providers to assist with age and identity verification, data may be cross-referenced with those providers' databases solely for verification purposes.
• Fraud Prevention Services: Technical identifiers and behavioural signals may be shared with fraud detection providers to identify suspicious activity patterns.

takbet processes your personal data on the following legal bases:

• Contract Performance: Processing that is necessary to operate your account, execute transactions, process withdrawals, and deliver the services you have requested under the Terms & Conditions.
• Legal Obligation: Processing required to comply with anti-money laundering obligations, fraud prevention duties, and other applicable legal requirements imposed on the platform.
• Legitimate Interests: Processing necessary for purposes such as platform security, fraud prevention, improving service quality, and responsible gaming monitoring — where those interests are not overridden by your fundamental rights and interests.
• Consent: Where you have provided specific, informed consent for a particular processing activity (such as receiving promotional communications), you may withdraw that consent at any time by contacting support or updating your account preferences.

takbet uses the personal data it collects for the following purposes:

• Creating and managing your player account, including maintaining account balances and transaction records.
• Processing deposits and withdrawals via Supported Payment Methods and reconciling financial records.
• Verifying your identity and age in compliance with our 18+ policy and KYC procedures.
• Detecting and preventing fraud, money laundering, collusion, and other prohibited conduct as defined in the Terms & Conditions.
• Monitoring gameplay and wagering patterns to identify players who may benefit from responsible gaming intervention.
• Communicating with you regarding your account, security alerts, and material changes to platform policies.
• Sending promotional offers, bonuses, and marketing communications where you have not opted out of such communications.
• Improving platform performance, game selection, and user experience based on aggregated usage analytics.
• Resolving disputes, responding to complaints, and maintaining records for legal and regulatory purposes.
• Complying with legal obligations including responding to lawful requests from competent authorities.

takbet will not use your personal data for any purpose that is incompatible with the purposes for which it was originally collected without providing you with notice and, where required, obtaining your consent.

7.1 Third-Party Service Providers. takbet shares personal data with carefully selected third-party service providers who assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard partner networks), identity verification providers, fraud detection services, IT infrastructure providers, and customer support software vendors. All such providers are bound by confidentiality obligations and are permitted to use your data only as instructed by takbet for the specific purpose of providing their service.

7.2 Game Studio Providers. When you play games supplied by third-party studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi), certain technical data such as player session identifiers may be transmitted to those studios' game servers to facilitate gameplay. These studios do not receive your full identity or financial data.

7.3 Legal and Regulatory Authorities. takbet may disclose personal data to law enforcement agencies, financial intelligence units, or other government bodies when required to do so by applicable law or a valid legal order. In such cases, takbet will disclose only the minimum data necessary to comply with the relevant obligation.

7.4 Business Transfers. In the event that takbet undergoes a merger, acquisition, restructuring, or sale of all or a substantial part of its assets, player data may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and the privacy practices of the successor entity via a notice on the platform.

7.5 No Sale of Data. takbet does not sell, rent, lease, or otherwise make your personal data commercially available to any third party for their own marketing or commercial purposes. This restriction applies without exception.

takbet uses cookies and similar tracking technologies (including local storage and session identifiers) on the platform. Cookies are small data files stored on your device that help us deliver a functional and personalised experience.

Types of cookies used by takbet:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication cookies that keep you logged in and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Performance Cookies: Collect anonymised data about how players use the platform — such as which pages are visited most frequently and whether error messages are encountered. This data is used solely to improve platform performance.
• Functional Cookies: Remember your preferences such as display settings, preferred language, and previously selected payment methods to improve convenience on return visits.
• Analytics Cookies: Allow takbet to understand aggregate player behaviour patterns and measure the effectiveness of responsible gaming features and promotional campaigns. Analytics data is processed in aggregated, anonymised form where possible.

You may control and manage cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the takbet platform. takbet does not use third-party advertising cookies or permit external advertising networks to place tracking cookies on the platform.

9.1 Retention Periods. takbet retains personal data for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention guidelines apply:

• Account and identity data: Retained for the lifetime of your account and for a minimum of five years following account closure, in line with standard anti-money laundering record-keeping obligations.
• Financial transaction records: Retained for a minimum of seven years following the date of the relevant transaction.
• Support communications: Retained for three years from the date of the final communication in a given support thread.
• Technical and usage logs: Typically retained for 12 months from collection, after which they are aggregated or anonymised.

9.2 Deletion. When personal data is no longer required and no legal basis exists for its continued retention, takbet will securely delete or anonymise that data. Deletion requests submitted by players will be processed in accordance with the procedures described in Section 11, subject to applicable retention obligations.

takbet implements a comprehensive set of technical and organisational security measures to protect player data against unauthorised access, accidental loss, destruction, or alteration. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the takbet platform is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Access Controls: Access to personal data within takbet's internal systems is restricted on a strict need-to-know basis. Staff with access to player data are subject to confidentiality obligations and regular security training.
• Secure Storage: Player data is stored on servers protected by firewalls, intrusion detection systems, and regular security audits.
• Payment Security: Financial data transmitted through supported payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) is processed through the respective providers' own secure environments. takbet does not store full card numbers or mobile banking PINs.
• Incident Response: takbet maintains an incident response procedure to identify, contain, and notify affected players of any data breach that is likely to result in a high risk to their rights and interests.

While takbet takes all reasonable precautions, no method of data transmission or storage over the internet is guaranteed to be completely secure. Players are encouraged to use strong, unique passwords and to report any suspected unauthorised account activity to support immediately.

Depending on applicable law, you may have the following rights in relation to the personal data takbet holds about you:

• Right of Access: You may request a copy of the personal data takbet holds about you, along with information about how it is processed.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data. Where possible, players can update basic account information directly through their account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require takbet to retain certain records.
• Right to Restriction: You may request that takbet restricts the processing of your data in certain circumstances — for example, while a dispute regarding accuracy is being resolved.
• Right to Object: You may object to processing based on legitimate interests, including processing for direct marketing purposes. Where you object to marketing, takbet will cease that processing immediately.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact the takbet support team using the details provided in Section 15. We may need to verify your identity before processing your request. We will respond within 30 calendar days and will inform you if additional time is required.

The takbet platform is strictly intended for adults aged 18 and above. takbet does not knowingly collect personal data from individuals under the age of 18. If takbet becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account will be permanently closed.

Parents and guardians are strongly encouraged to use parental control software and browser-level content filtering tools to prevent minors from accessing online gambling platforms on shared or family devices. If you believe that a minor has registered an account on the takbet platform, please contact support immediately so that the matter can be investigated and the account closed without delay.

The takbet platform does not contain links to external third-party websites for general browsing purposes. In the limited circumstances where references to third-party services or providers appear within platform content (such as payment method references or game studio names), those entities operate under their own separate privacy policies.

takbet accepts no responsibility for the privacy practices, data handling, or content of any third-party services. Players who interact directly with payment providers such as bKash, Nagad, or Rocket should review those providers' own privacy notices for information on how their data is handled within those respective services.

takbet reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with an updated effective date. Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — takbet will provide notice via the platform or through your registered contact details prior to the changes taking effect.

Continued use of the takbet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. Players who do not accept material changes to this Policy should cease using the platform and may request account closure in accordance with the Terms & Conditions.

We encourage players to review this Policy periodically to stay informed about how takbet protects and manages personal data. The date at the top of this page indicates when the Policy was last reviewed.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by takbet, please get in touch with our support team. We are available around the clock and committed to responding to privacy-related inquiries promptly and thoroughly.